Shipping & Delivery

BILLING & SHIPPING

ch.monsroyale.com is operated by Mons Royale Europe GmbH an Austrian registered business

Billing is completed in Swiss Francs, the biller on your statement will be Mons Royale Europe GmbH.

Dispatch is made from our logistics center in Embrach.

FREE DELIVERY WITHIN SWITZERLAND FOR ALL PURCHASES OVER SFR.50

Purchases over SFr.50 freight free, under SFr.50 are SFr.9.

Order processing and dispatch the next working day. Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day.

Freight target delivery is 2-3 days; this does not include weekends or public holidays.

No PO Boxes, please use physical address, and as a signature is required please make sure it is an address where you will be avaialble to sign during business hours.

If goods are lost or damaged in transit, please contact us within 7 business days at switzerland@monsroyale.com. We will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.

We reserve the right to refuse orders or negotiate delivery fees.

INTERNATIONAL

For shipping outside of Switzerland please click the flag above to change region.