FREE SHIPPING / SHIPPING FEES
Free shipping on orders over €100. Orders under €100, shipping is €9.
TARGET DELIVERY TIMELINES
Austria: 2-3 working days
France: 2-4 working days
Germany: 2-3 working days
Italy: 4-6 working days
Norway: 4-7 working days
Poland: 3-4 working days
Sweden:4-5 working days
Switzerland: 2-3 working days
Other countries: 3-5 working days
SHIPPING TERMS
Orders will be processed and dispatched from our third-party warehouse in the Netherlands the next working day. Target delivery timeline does not include weekends or public holidays, and note that delivery will take longer if you're in a remote place or rural area.
Please use a physical address for your delivery, and as a signature is required, please make sure it is an address where you will be available to sign during business hours.
We reserve the right to refuse or cancel orders and negotiate delivery fees.
If goods are lost or damaged in transit, please contact us within 7 business days by emailing hello@monsroyale.com. We will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was unsuccessful.
BILLING
Mons Royale, a New Zealand registered business, operates eu.monsroyale.com and ch.monsroyale.com.
Billing is completed in Euros (€). The biller on your statement will be Mons Royale.
INTERNATIONAL PRICING AND TAXES / DUTY
Customers outside of the European Union (EU) will be responsible for any charges associated with international borders, as Mons Royale will not be collecting duties on behalf of the customer. When buying online from Switzerland and the UK, you won't have additional fees like VAT or duties to worry about. We convert those for you - it's all sorted on our end to make your shopping experience hassle-free.
For shipping outside of Europe, please choose your nearest online store here.
United States
Canada
Australia
New Zealand
Note, we don't currently ship to the United Kingdom (UK), but we're hoping to very soon!
