Returns & Warranty Policy

GENERAL INFORMATION
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2) Please do not return the goods freight forward.

3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

RETURNS AND EXCHANGE POLICY
If you're not completely happy with your purchase we'll do whatever we can to make it better!

If you are not satisfied with the fit, style or colour please do not hesitate to return it and select any other item available on the web store. You can also request a store credit or a refund. Please note, no refunds are offered on underwear, bras or bike short liners.

On sale items, due to the low prices offered and short supply of stock on this web store, exchanges may not be possible.

Please contact us within 3 days of receiving your order to discuss the possibility of an exchange.

RETURNS AND EXCHANGE PROCESS
Please first use the contact form here to open a support case with us.

Returned product must be accompanied by a completed returns authority (RA) form, we will provide you with an RA number when you contact us to discuss your return.

We strongly recommend using a tracked postal service with insurance as lost product is your responsibility.

Returns must be received within 28 days of the date you contact us about your return.

Items must be un-worn and un-damaged, returned complete with original labels and packaging. We reserve the right to reject any item that does not meet these requirements. Due to hygiene reasons, we are unable to refund or exchange underwear, bras or bike liners.

If we are satisfied with the condition of the returned product, we will contact you to confirm your exchange, refund or store credit.

Shipping charges are non-refundable, except in cases where we have made a shipping error or there is a warranty issue. Shipping of any exchanged product back to you is the responsibility of the customer; please send postage when you return your product. The only exception is in the situation where we have made a shipping error or there is a warranty issue. We are not responsible for the loss or delay of these returned packages and strongly recommend you use a track and trace option.

Refunds can only be issued via your original payment method or alternatively for a store credit.

We reserve the right to limit returns or to charge a re-stocking fee or to refuse return if the above conditions are not met.


RECEIVED INCORRECT PRODUCT
If we have made a shipping error, please contact us immediately so we can rectify this issue for you. All freight costs will be on us.


WARRANTY POLICY
If you are not 100% satisfied with the performance of your Mons Royale product, please do not hesitate to contact us to discuss the issue.

Warranties will be accepted or declined after evaluation. If your warranty is accepted, you will be offered a replacement item if available, a store credit or a refund. We will discuss the action that will be taken with you.

Warranty is not accepted:

• Without evidence of purchase (don’t worry, we have this covered if you purchased through our web store).
• When garment-washing instructions have not been followed.
• An item is damaged due to misuse, neglect, or being loved to pieces
• If items are not purchased through the Mons Royale website, please return these items to the retail outlet where they were originally purchased.
  
  

WARRANTY PROCESS
If your garment was not purchased through the Mons Royale website, please return these items to the retail outlet where they were originally purchased to discuss a warranty issue. However, if this store is on the other side of the country, please just get in touch with evidence of your purchase and we’ll do our best to accommodate your needs.

To start a warranty claim, please email us at help@mail.ch.monsroyale.com explaining your situation and be sure to include:

• Photos of the defect and one of the garment as a whole
• Where and when you purchased the product
• The order number from your purchase
• Your current mailing address
• Any details or description of how this fault may have come about

If we require an item to be returned for inspection, we will provide you with a shipping label to get the product back to us.

Once we receive the product, we will inspect and evaluate the issue you have advised. We reserve the right to refuse any warranty and will contact you with an outcome.


INSTRUCTIONS FOR CANCELLATION
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:


RIGHT TO CANCEL
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us;
Mons Royale Europe GmbH
Mons Royale Europe
Leopoldstrasse 34
6020 Innsbruck
Österreich
Tel: +43 512 312355
E-Mail help@mail.ch.monsroyale.com
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods